Terms and conditions

Who we are

Order and confirmation

Submitting the form is an order request. The order is confirmed when our call centre verifies it with you by phone. We may decline to ship orders we cannot confirm.

Prices

All prices include VAT and shipping. The applicable price is the one shown on the page when you order. Orders paid with PayPal get 10% off the displayed price.

Payment

Cash on delivery to the courier, or in advance with PayPal or card through PayPal.

Delivery

24 to 72 working hours after confirmation, to the address given. If the parcel cannot be delivered because of absence or wrong details, we will try to contact you for a new delivery.

Returns

See our returns policy: 14-day withdrawal and legal warranty.

Law

Spanish, Portuguese and EU consumer law applies. Disputes are settled by the courts of the consumer's domicile.