Returns and warranty

Right of withdrawal (14 days)

How to request a return

Write to us through the contact page with your order number (TI-…) and we will send you the return address and steps.

Product condition

The product must be returned unused, complete and in its original packaging. Return shipping is paid by the customer unless the product arrived faulty or wrong.

Refund

Once we receive and check the product, we refund you within 14 days by bank transfer or to the payment method used (PayPal).

Faulty products

If the product arrives damaged or does not work, tell us within 14 days of delivery: we replace it or refund you, with shipping at our cost. The legal conformity warranty is 3 years in Spain and Portugal.